I just trying to prepare my current 3D Objects Unit license for future upgrades. Right now - latest license is fully functional with latest 3D Objects Unit version 2019.52. But I can not properly upgrade it to future 3D Objects Unit version. Your shop gives me only one wrong renew option “Continuum Units - Particles Upgrade from particleIllusion 3”.
BUT I do not own particleIllusion 3!
And when I trying to update from the shop, and selecting “Update From Previous Version” - message appears “No licenses found for this Product. Not seeing your serial? Contact us.”
So, there are 2 problems in my account:
- Wrong renew license option for Continuum - 3D Objects Unit.
I got Continuum - 3D Objects Unit license for version 10 with Magix Vegas 15 (s/n: QF****-B0*****-7N) and renewed it to version 11 at 14.12.2017 (s/n: 7-4***-9***-9, invoice: 2000390640). At 02.12.2018 renewed it to version 12 (s/n: 6-0***-6***-***7, invoice: 2000447353), and it still works (but it shows in account as “Continuum Units — Multi-host”).
Now, when I’m trying to renew current serial, your algorithm sends me to page called “Cart” with offer to buy renew for “Continuum Units - Particles Upgrade from particleIllusion 3” license, which is wrong. I just want it to work as it should.
- Earlier, I had 2 licenses in my account: one for 3D Objects Unit 11 (s/n: 7***-4***-9***-9), which is permanent and works for 3D Objects Unit up to version 12.02. And one for 3D Objects Unit 12 (s/n: 6-0***-6***-***7), which works for current version.
But now in new account on ‘Licenses’ tab it shows only v2019.5 (current) serial, and wrong renew option, as I wrote before.
I wrote support twice, but there was no response.
Please, fix my account.